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Director of People Services - Education

Human Resources

Location: Dubai
Date Posted: June 29th 2020

The Company

A group of schools in the UAE, is looking for a Director of People Services to -

• Lead in the management of a quality assurance framework in communications and engagement between stakeholders, meeting the ISO 9001 requirements.

• Lead the development and implementation of a proactive Human Resources function, and direct the conceptualization, development and implementation of strategies and initiatives to promote and establish a unique culture that encourages HR excellence, innovation, enhances employee motivation and engagement and supports acceptance and successful implementation of transformation initiatives enabling talent and business growth.

• Support strategic planning and development of community engagement initiatives that will lead to community impact and contribute to the positive community reputation.

• Oversee all aspects of admissions, recruitment and financial aid and direct the admissions process from inquiry through enrollment.

The Role

People and Culture:

• Lead the efforts of developing an HR strategic plan with mid and long term objectives.

• Oversee the development of standard HR policies and processes to manage all transactional activities.

• Embed HR best practices through policies, procedures, coaching and engagement initiatives.

• Support management of Employee Relations cases ranging from Discipline, Grievance, Capability/Performance to Absence Management.

• Oversee end to end recruitment, onboarding and induction processes in conjunction with the Heads; produce offer letters, contracts and letters detailing changes in employment conditions.

• Support the leadership team in the design and delivery of any internal learning and development initiatives.

• Ensure suitable processes in place to enhance performance of staff, such as equality and diversity, talent management and health and wellbeing and promotion of staff incentive schemes.

• Oversee HR administration and records keeping and ensure accurate and timely monthly payroll.

Parent Relationship & Communication:

• Develop, guide, and monitor implementation of comprehensive strategy for Parent Relationship initiatives

• Manage both Communications and Parent Relationship teams in both team and one-on-one settings to monitor progress toward achievement of team and individual goals.

• Serve as primary liaison for School Heads, engaging in constant dialogue to ensure that team strategies reflect needs of schools.

• Work with Parent Relationship manager to develop long-range and short-term strategies for community engagement and organizing initiatives from the micro (school specific) to macro (nation-wide) as well as network-wide levels.

• Supervise implementation and revision of student internship programs.

• Participate directly in school and community collaboratives and initiatives.

• Support school heads in their work supporting family outreach strategies aligned toward improving student outcomes.

• Coach Heads of Schools around the effectiveness of family outreach activities towards meeting the academic goals for student outcomes.

• Manage Parent Relationship Manager in resolving and responding to parents concerns.

• Consult with Heads of Schools on internal/external communications issues and the production of publications and presentation materials for ensuring consistent and complied communication.

• Develop community outreach opportunities to communicate and market.

• Handle communications during crisis situations (e.g. media, public, parents, students, staff, etc.) for providing accurate and timely information.

• Oversee different communication channels (e.g. web site, social media, marketing materials, newsletters, etc.) for achieving school objectives.


• lead a collaborative effort to develop and implement both short-term and long-term recruitment strategies to ensure meeting enrollment objectives.

• Represent the face of the school to the school and broader community and with prospective families while communicating the mission.

• Assist in the admissions decision-making process as student applications are evaluated and accepted or denied.

• Provide students, parents, and guardians with information regarding admissions requirements and processes, financial aid applications, enrollment issues, or other procedures.

• Engage in the recruiting process by planning, coordinating, and overseeing promotional events, campus tours, student interviews, and other admissions activities.

• Review and interpreting student information, including test scores, extracurricular activities, and grades.

• Communicate changes, statistics, and other information to the school president, registrar, and department heads.

• Direct, hire, and coach admissions staff members.

The Person

• 5- 8 years of successful management experience in education, non-profit, or government environment
• Expertise in formulating & implementing Policies and Procedures
• Successfully worked as project leader on multiple projects.
• Expertise in Organizational development functions such as Organizational structures/ Job description/ job Evaluation/ Assessments/ Interventions/ Performance Management/ HR Administration



AED 40,000

Job ID


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